Bettermove has launched a new chain-mending service aimed at helping estate agents keep transactions alive as fall-through rates continue to put pressure on pipelines.
The UK property solutions firm said the service is designed to address a growing issue in the market, with around one in four property chains now collapsing, often impacting multiple linked transactions and creating delays, lost fees and uncertainty for agents and clients.
The model allows Bettermove to step in and purchase a property directly when a buyer pulls out, helping to stabilise the chain and ensure onward transactions can proceed.
Once the chain completes, the property is then relisted with the original estate agent, allowing them to secure their fee on the initial transaction while maintaining future sales opportunities.
FRONT AND CENTRE
The firm said the approach is intended to keep agents at the centre of the transaction, while reducing disruption for buyers and sellers caught up in complex chains.
The launch comes as agents face increasing pressure to manage fragile pipelines, with limited tools available to recover deals once they begin to unravel.
Adele Biggs (main picture, inset), Associate Consultant at Bettermove, says: “Our chain-mending service is all about protecting deals from collapse for estate agents and sellers.
“We step in quickly to make sure deals don’t fall apart.”
“We step in quickly to make sure deals don’t fall apart, agents protect their fees, and everyone can keep transactions progressing with less stress and uncertainty, even in complex chains involving multiple linked transactions.”
Chain-mending solutions remain relatively uncommon in the wider market, typically associated with housebuilders offering part exchange or assisted move schemes.
Bettermove says that the new service builds on its existing proposition, which includes part exchange and investor-led solutions, positioning the business as a practical support partner for agents navigating increasingly complex transactions.
