The first 1,000 customers have signed mortgage deeds electronically through Veyco’s Remortgage iQ platform, taking an average of two minutes and 43 seconds to complete registration and signing.
The milestone offers one of the first substantial datasets showing how Qualified Electronic Signatures (QES) are performing in live UK remortgage transactions.
QES removes the need for eligible customers to print a mortgage deed, sign it in front of a witness and return the document by post.
The rollout began in April as part of Nationwide Building Society’s remortgage process. Customers complete biometric identity verification, anti-money laundering and proof-of-address checks before signing.
PAPER FALLBACKS IDENTIFIED
Sophie Blackbeard, Senior Product Manager at Veyco, says the data has helped the company identify points at which customers were still reverting to paper.
“Customers are completing the registration and signing stage in under three minutes on average, replacing a process that has traditionally depended on printing, witnessing, posting and manually handling paper deeds,” she says.
“Most importantly, the data has highlighted where customers were still falling back to paper, allowing us to identify and address barriers within the customer journey.
“This means more customers can now complete their mortgage deed entirely digitally and gives lenders further evidence that QES can be delivered securely, efficiently and at scale.”
Your Conveyancer delivers the QES journey through Remortgage iQ and has recently onboarded a third major lender.
Martin Bourke, Managing Director at Your Conveyancer, says: “The introduction of QES has allowed us to deliver a complete digital journey for customers on remortgage transactions.
“Enhanced biometric identity checks combat the possibility of mortgage fraud, reducing risk for both law firms and lenders alike.”
LAND REGISTRY BACKS DIGITAL ADOPTION
HM Land Registry began accepting certain deeds signed using QES in August 2025. The technology links a signature to a verified identity and removes the requirement for a physical witness where its conditions are met.
Andy Roddy, Deputy Director of Digital Services at HM Land Registry, says: “Reaching 1,000 mortgage deeds signed using Qualified Electronic Signatures is a significant milestone for digital conveyancing.
“It demonstrates that QES can deliver a genuinely faster, more secure experience for customers.”
The findings will feature in Veyco’s new monthly QES Report, which will combine transaction data with HM Land Registry updates, lender adoption trends and practical information for conveyancers.
