More than a third of homeowners who have used artificial intelligence to help with DIY, repairs and home improvements say they were given advice that later proved to be incorrect, according to new research from Yopa.
The estate agency surveyed recent homebuyers and found that 57% had used AI tools such as ChatGPT to help them understand, maintain or improve their homes after moving in.
However, 38% of those who turned to AI said they subsequently discovered that the information provided was wrong.
The findings highlight both the growing popularity of AI among homeowners and the potential risks of relying too heavily on automated advice when dealing with repairs, maintenance and household systems.
DIY BOOST
The research found that homeowners most commonly use AI to diagnose faults, understand how boilers work, locate gas shut-off valves and water stopcocks, and identify electrical systems within a property.
AI is also being used to assist with home repairs, including general maintenance, garden projects, toilet repairs, door repairs and heating-related issues.
Beyond maintenance, homeowners are increasingly using AI for decorating and renovation projects. Popular uses include generating visual representations of completed improvements, selecting paint colours, planning furniture layouts and exploring design ideas before work begins.
COSTLY MISTAKES
While the technology appears to be boosting confidence, the research suggests it can also lead to costly mistakes.
Among those who received incorrect advice, the most common outcome was having to hire a professional to rectify the problem.
Others reported wasting time, damaging parts of the property or making the original issue worse.
Perhaps most notably, 67% of those who followed inaccurate AI advice said it ultimately cost them money.
NOT ALWAYS RIGHT
Verona Frankish (main picture, inset), Chief Executive Officer of Yopa, says: “AI can be an incredibly useful tool, particularly when it comes to generating visuals, exploring home design trends and helping homeowners better understand how an improvement project might look once completed.
“However, it’s important to remember that AI isn’t always right and, in some cases, it can provide inaccurate information whilst presenting it with a great deal of confidence.
“The best approach is to provide AI with as much relevant information as possible. Uploading manuals, instruction booklets or manufacturer guidance can help ensure that any answers are based on the product you’re actually working with, rather than a general assumption.”
PROFESSIONAL HELP
Frankish adds: “Used correctly, AI can be a brilliant tool that helps homeowners feel more confident and capable.
“But it’s important not to become overly reliant on it. If you’re ever unsure, it’s always worth consulting a professional, particularly when dealing with gas or electrical systems where incorrect advice can be extremely dangerous and, in some cases, fatal.”
Despite the risks, the survey found that 55% of AI users felt more confident tackling jobs around the home, while a third said they had completed tasks they would otherwise have paid a professional to undertake.
