The Guild of Property Professionals has once again proven its excellence in the property sector, securing the coveted ESTAS award for Best Agency Network for the fourth consecutive year.
This exceptional achievement, announced at the prestigious ESTAS awards ceremony on Friday, 18 October, underscores The Guild’s unwavering commitment to delivering outstanding customer service across the UK.
The ESTAS awards are based purely on client feedback, with ratings provided by homeowners who have experienced the services of estate and letting agents firsthand. The Guild network has accumulated over 26,000 end of transactions reviews since using the ESTAS platform, achieving an impressive 96.9% average customer service rating, a true reflection of the professionalism and dedication exhibited by Guild agents nationwide.
DEDICATED MEMBERS
Iain McKenzie, Chief Executive of The Guild of Property Professionals, says: “Winning the ESTAS award for the fourth consecutive year is a testament to the relentless hard work and dedication of our Members.
“It demonstrates their commitment to offering exceptional service, which is the cornerstone of what The Guild stands for. This win is a shared triumph for everyone in our network.”
In addition to the Best Agency Network 2024 accolade, Guild Members achieved several individual honours, including gold, silver, and bronze awards, as well as regional and postcode-specific recognitions. The Guild Agent of the Year 2024 title was awarded to C Residential for their outstanding performance.
CHALLENGING YEAR
McKenzie adds: “We are immensely proud of this achievement. Our goal is to empower our Members to excel, providing them with the tools and services necessary to thrive in their market.
“There have been a number of challenges throughout the year, however, our agents have risen to the occasion, offering exceptional support to their clients.”
And he adds: “These awards are a recognition of the hard work and dedication our Members demonstrate on a daily basis.
“To be judged solely on customer feedback is an honour in itself, and to win the Best Agency Network for the fourth year running is an achievement we are all incredibly proud of.”
RECOGNISING EXCELLENCE
The ESTAS awards are celebrating their 21st year, continuing their mission of recognising excellence in the property industry through customer feedback.
ESTAS Founder Simon Brown says: “For over two decades, ESTAS has evolved into more than just an annual awards event.
“It’s a community of like-minded property professionals dedicated to a single mission – delivering the highest level of service to their clients.
The ESTAS review and awards platform plays a vital role in building consumer trust in our industry.”
