Propertymark’s Lettings Helpline has handled more than 38,000 calls in just two years.
Launched as a dedicated service for Propertymark members in England, the Helpline has since expanded to support agents across all four nations of the UK.
It is now staffed by a team of eight, reflecting both the scale and complexity of enquiries being handled. The service works closely with a network of legal partners to provide jurisdiction-specific advice.
These include Bright LLP in England; Robertsons in Wales; Armstrongs in Northern Ireland and Bannatyne, Kirkwood, France & Co in Scotland, ensuring members receive accurate and up-to-date guidance on evolving legislative and regulatory requirements.
COMPLEX ENVIRONMENT
The volume of calls highlights the pressure facing agents operating in an increasingly complex environment.
Recent changes to Material Information rules, alongside the introduction of the Renters’ Rights Act at Westminster and the Housing (Scotland) Act currently progressing through the Scottish Parliament, are expected to bring some of the most significant reforms to the private rented sector in a generation.
RIGHT ADVICE
Jan Hytch (main picture, inset), Member Services Manager at Propertymark, says: “Huge credit goes to Propertymark members who are proactively seeking to comply with new legislation such as the Renters’ Rights Act and the Housing (Scotland) Act ahead of them becoming legally enforceable.
“This demonstrates their strong commitment to providing the right advice and support to their clients and customers.”
ACCURATE AND RELIABLE
She adds: “With 2025 proving to be a busy and complex year for the UK housing market, we are extremely fortunate to work closely with expert legal partners who help us ensure our guidance is accurate and reliable.
“Reaching north of 38,000 calls in just two years clearly shows that the Lettings Helpline has grown into a trusted and valued source of support across the property industry.”
