Propertymark has established a new independent Regulatory Board marking a major change in how the professional body regulates standards and consumer protection across the property sector.
The move formally separates Propertymark’s regulatory responsibilities from its representative role, a structure designed to ensure regulation is independent, impartial and clearly focused on the public interest.
The new Board will be responsible for overseeing professional standards, regulatory policy and disciplinary frameworks, with the aim of strengthening transparency, accountability and confidence in the organisation’s regulatory activity.
Propertymark says the change brings it into line with regulatory best practice seen across other professional bodies, reinforcing the credibility of its standards and the protections in place for consumers.
SIGNIFICANT STEP
Bill Butler (main picture, inset left), Non-executive Chair of Propertymark, says: “The introduction of Propertymark’s new Regulatory Board is the next significant step in our journey to strengthen professionalism and public trust in the sector.
“We are committed to the separation of regulatory and representative functions, embedding transparency, and putting the public interest at the heart of everything we do.
“By doing this, we are aligning ourselves with the best professional practice, ensuring our processes are impartial, accountable, and robust.
“This move demonstrates our unwavering commitment to the professional integrity of our members – and ensuring that consumer protection and high professional standards come before self-interest.”
PUBLIC INTEREST FIRST
The Regulatory Board will be chaired by Melanie Carter (main picture, inset, right), Partner and Head of Regulation at Stone King LLP.
Carter has held senior regulatory roles, advised professional regulators in private practice and has more than 20 years’ experience as a judge. She is also recognised in the Legal 500 Hall of Fame for professional discipline.
Carter says: “Independence on the Regulatory Board strengthens confidence in Propertymark’s standards and regulatory processes and makes clear that the public interest comes first.
“This new structure reinforces consumer protection and demonstrates a clear commitment to professionalism across property agency, in line with other professional sectors.”
ADVISORY INPUT
Alongside independent members, Propertymark is inviting its own members to support the Board through co-opted professional or member representative roles.
These voluntary positions will not carry voting rights but will provide advisory input, professional scrutiny and sector expertise.
Propertymark says the roles give members an opportunity to help shape the future of regulation, support high professional standards and strengthen trust with consumers and the wider housing market.
Recruitment for independent and co-opted Regulatory Board members is now under way, with applications closing on 27 February 2026.
