Move Lettings has grown its managed portfolio four-fold over the past four years through its partnership with client accounting platform LettsPay as agents increasingly turn to outsourced models to navigate rising regulatory and operational pressures.
The collaboration allows letting agents to access LettsPay’s client accounting system on a white-labelled basis, alongside outsourced pre-tenancy and property management services delivered by Move Lettings.
The model is designed to help agents offer full lettings and management services without the cost and complexity of building in-house teams, at a time when compliance requirements and staffing pressures continue to weigh on the sector.
LettsPay processed more than £1.5bn in rental payments in 2025, with the partnership providing agents with access to automated payments, real-time transaction visibility and ring-fenced client accounts.
IMPROVED TRANSPARENCY
The structure also enables agents to retain control of their client money through FCA-regulated accounts held in their own name, rather than pooled accounts managed by a third party. This approach is aimed at improving transparency and reducing risk in client accounting processes.
The service is being positioned as an alternative route for agents considering exiting the lettings market due to regulatory burdens, while also supporting those looking to expand without incurring significant upfront costs.
Jamie Brind, Operations Director at Move Lettings, says: “We moved from another well known industry client accounting provider four years ago and have been delighted with the LettsPay system and, crucially, the working relationship that has helped us grow significantly during that time.
“The growth we have achieved with the support of LettsPay now sees us work with over 150 agents on both a branded and white label basis and manage approaching 1000 tenancies on their behalf.”
COMPLIANCE AND AUTOMATION
Matt Gibbard (main picture), Commercial Director at LettsPay, adds: “The LettsPay and Move Lettings partnership shifted the model from one based on trust in individuals to one built on process integrity, regulatory compliance, and automation.
“Unlike other outsourced models there is a major key difference in this partnership. With others, client money was pooled into one pot controlled by a single company, creating the opportunity for funds to be misused.
“With Move Lettings white label, the agent has their own ring fenced FCA regulated client account in their business name which they can take full control of at any point.”
TRANSPARENT AND TRACEABLE
He adds: “LettsPay have facilitated Move Lettings with a client accounting system that allows them to offer a secure, sophisticated and compliant proposition and has helped facilitate their impressive growth.
“Payments are automated, and every transaction is visible in real time. This means no individual can interfere or divert funds, as the system itself enforces compliance and security rather than relying on trust in people.
“A unique advantage of LettsPay is its ability to create individual accounts for every landlord or property. This ensures funds are always routed to the correct place automatically under the watchful eye of both Move Lettings and the agents themselves via read only access.
“Every payment leaves behind a transparent and traceable log of its journey, providing agents, landlords, and tenants with complete clarity and peace of mind.”
A WIN FOR EVERYONE
Brind says: “We operate in a complex and fast-moving environment that will see further significant changes ahead with the introduction of the Renters Rights Act.
“We know that there are occasional bumps on the road but our experience with LettsPay has seen these ironed out quickly and effectively.
“We are very confident that the partnership between Move Lettings and LettsPay is a win for everyone concerned.”
