HM Land Registry has published its Strategy 2025+, outlining how it aims to make buying and selling property faster, simpler and less stressful through digital transformation and closer collaboration with the industry.
The strategy, released today, sets out long-term priorities to modernise property transactions, improve access to data, and enhance the experience of those involved in the conveyancing process – including estate agents, conveyancers, lenders and homebuyers.
HM Land Registry says the new strategy builds on progress made over recent years to reduce delays and improve communication during the registration process.
Working more closely with customers and industry professionals, it has focused on identifying common pain points and developing solutions to cut errors and speed up applications.
RELIABLE, UP-TO-DATE INFORMATION
By investing in both people and technology, the organisation aims to create a system where everyone involved in a transaction can access reliable, up-to-date information more easily.
This includes developing services that can be safely accessed from any device and providing real-time updates on application progress – features that could ultimately help estate agents keep clients better informed and manage transactions more efficiently.
More than 2,000 new caseworkers have been recruited in recent years, and the launch of the Land Registration Academy has helped upskill staff and improve processing times. HM Land Registry says it will continue to invest in its workforce to meet demand and maintain service levels.
SIGNIFICANT TRANSFORMATION
Iain Banfield (main picture, inset), Interim Chief Executive and Chief Land Registrar, says: “HM Land Registry is undergoing its most significant transformation in over 20 years to serve our customers better. Strategy 2025+ represents our commitment to unlock a better, faster and less stressful property market for everyone through improved digital services, enhanced expertise, and customer-centric approaches.
“This transformation will play a key role in supporting government ambitions – from building new homes and regenerating places, to unlocking clean energy infrastructure and transforming planning.”
IMPROVING BUYING AND SELLING
At the core of Strategy 2025+ is a drive to accelerate digital transformation across the property sector. HM Land Registry is investing in automation, artificial intelligence and secure online systems to simplify processes and improve the accuracy and accessibility of land and property data.
It is also working with government and industry partners to agree consistent data standards, making it easier for agents, conveyancers and other stakeholders to share and trust the information they use.
A key focus remains the digitisation of local land charges data, a process expected to save time and remove one of the major sources of delay in property transactions.
HM Land Registry says its transformation programme is designed to support a stronger, more transparent housing market and create the conditions for faster completions, reduced stress for buyers and sellers, and more efficient working relationships across the sector.
