The Digital Property Market Steering Group (DPSG) is asking estate agents to help formalise an industry-wide Digital Property Information Protocol to create certainty for all involved in the home buying and mortgage process.
DPSG’s proposed protocol – which can be found in draft format HERE – sets out the roles and responsibilities of all stakeholders in the adoption of digital property information and digital solutions across all sectors.
And now the Group has launched a survey to gauge agents’ views on what information should be included, which stakeholders it should involve – mortgage intermediaries, lenders, legal professionals, surveyors and valuers – and how this information can be presented and in which format and indeed whether the Protocol should have a different name.
OPTIONS
Options that are be considered alongside Digital Property Information ‘Protocol’ also include ‘Charter’; ‘Journey’ and ‘Roles and Responsibilities’ or something entirely different.
Maria Harris (main picture), Chair of Open Property Data Association, tells The Neg: “We often hear that the home buying and selling process is no longer working and the inefficiency is having an impact on stakeholders’ profitability, recruitment and retention of staff and, above all, customer satisfaction.”
And she adds: “The industry is undergoing the biggest transition in its history as we move from a document led, analogue process to a data led and digital one.
“It’s important that the whole industry has the opportunity to shape and influence the protocols we need to enable adoption, achieve interoperability, and to keep us and our customers safe.
“Let us know what you need to educate staff and customers and ensure that all stakeholders collaborate effectively in home moving transactions.”
*Unless you choose to leave your contact details, the survey is anonymous – your responses will not identify you or your firm.
The research is undertaken in line with the Market Research Society Code of Conduct. The survey should take around 5-8 minutes to complete. Entries close midnight on 1 April 2024.
Take the survey HERE.
