Countrywide Surveying Services has secured the 2026 Gold Trusted Service Award from Feefo, recognising consistently high levels of customer satisfaction.
The award is presented to businesses that meet strict criteria for both service quality and review volume, based solely on verified customer feedback collected between 1 January and 31 December 2025.
To qualify for Gold status, firms must receive at least 50 reviews during the year and achieve a Feefo service rating of between 4.5 and 5. The awards were established in 2014 to highlight brands that demonstrate transparency and strong customer experience, with ratings based entirely on verified reviews.
Countrywide Surveying Services, which provides property risk management, valuations and home surveys across the UK, says the accolade reflects its continued focus on service standards for lenders and borrowers alike.
IMPRESSIVE SERVICE
A recent customer, Mrs G Wright, said: “I was impressed with the service I received from booking to the swift end result. Everyone was knowledgeable, helpful and friendly. I had replies immediately and an appointment very quickly and the reports delivered in a very timely manner. The after service was excellent too. Definitely recommend.”
Kharla Mullen (main picture, inset), Chief Operating Officer at Countrywide Surveying Services, says: “Our team has an unwavering commitment to deliver the best service possible to our customers, whether they are lenders or borrowers and I am extremely proud of the team in achieving such a prestigious accolade.
DUTY TO HELP
She adds: “All of us involved in the home buying and selling process have a duty to help clients understand the distinction between a lender’s valuation and a home condition survey, as it’s key to preventing costly mistakes, building trust, and delivering positive customer outcomes.
“Part of the service we provide for lenders and direct customers is to proactively recommend and explain the importance of home condition surveys.
“This approach benefits all stakeholders in the homebuying process, ensuring buyers receive the support, upfront information, and expert guidance needed to navigate an increasingly complex and fast-moving property market.”
LEADER IN TRANSPARENCY
Tony Wheble, CEO at Feefo, adds: “The Trusted Service Awards were established to honour brands that prioritise the voice of the customer above all else.
“By winning this award, Countrywide Surveying Services has proven they listen to their customers and act on that insight to create world-class experiences.
“In an increasingly crowded marketplace, this achievement distinguishes Countrywide Surveying Services as a leader in transparency and service excellence, setting a gold standard for others to follow.”
