The property industry is on the brink of a technological transformation, and nurtur.tech is at the forefront of this revolution.
With the development of a cutting-edge voice-led AI system, nurtur is set to change the way estate agents interact with customers, offering a more seamless, accessible, and efficient service.
According to Matthew Garner, Business Analyst at nurtur, Conversational AI – Voice is the initial stage of a few Conversational AI developments in the pipeline that have a will impact the property sector.
The inspiration for this development stemmed from his own frustration when trying to arrange property viewings. As a professional working standard business hours, he found it difficult to get through to estate agents during peak times or after hours. This led him to the realisation that there must be a more convenient way for prospective buyers and renters to engage with agents – one that doesn’t require them to wait in long call queues or be restricted by office hours.
24/7 ACCESSIBILITY
With many services now operating on-demand – be it food delivery or ride-hailing, it only makes sense that booking an estate agent appointment should be just as easy. nurtur’s AI solution will provide customers with 24/7 access to estate agents, allowing them to inquire about properties, book viewings, and receive instant answers to their queries at their convenience.
Gone are the days of missed opportunities due to unavailability. This AI model is designed to respond immediately, ensuring that no potential lead is lost. Unlike human agents, AI doesn’t experience fatigue, mood swings, or inconsistent service levels. It is fully focused on engaging with customers, listening to their requirements, and providing insightful and relevant information.
INTELLIGENT CONVERSATIONS
What sets nurtur’s Conversational AI – Voice apart is its ability to interpret not just direct queries but also the underlying intent and context of a conversation. For example, if a customer mentions having children and a dog, the AI will not only provide property details but also offer additional insights about local parks, schools, and green spaces, adding real value to the customer experience.
Estate agents often deal with an influx of inquiries, many of which require repetitive responses. By automating these interactions, AI can improve lead qualification and ensure that by the time a potential buyer or tenant speaks to a human agent, they have already received key information, making the process far more efficient.
REVENUE BOOST
By integrating Conversational AI – Voice into their operations, estate agents can optimise their resources, allowing human staff to focus on higher-value tasks. AI can handle routine interactions such as scheduling viewings, answering frequently asked questions, and providing property details, freeing up agents to concentrate on negotiations, client relationships, and closing deals.
Moreover, AI operates around the clock without incurring additional costs, making it a cost-effective solution for agencies looking to scale their operations. Whether it’s responding to inquiries at 2 AM on a Friday or managing increased business volumes, Conversational AI – Voice ensures that estate agents never miss an opportunity to engage with potential clients.
FUTURE OF ESTATE AGENCY
Damon Bullimore, Chief Executive of nurtur, says “The introduction of Conversational AI in the property market marks a shift towards a more dynamic, customer-centric approach. As estate agents embrace this technology, they can expect not only increased efficiency but also a significant improvement in customer satisfaction and lead conversion rates.”
He adds that with nurtur’s AI innovation, the property sector is set to take a giant leap forward – one where estate agents can provide a seamless, responsive, and highly personalised experience that meets the evolving expectations of today’s tech-savvy consumers.
