Alto, the market-leading software for agents and part of Houseful, has improved the flexibility of its training offering for estate and letting agents.
In the six weeks since these changes have been introduced, there’s been an 18% increase in course completion rates and positive feedback from Alto customers.
All of these training options are underpinned by Alto’s best-in-class Help Centre which is updated daily and provides over 750 how-to articles and user guides. Alto customers can also use the help centre to raise support queries.
Riccardo Dawson, AltoRiccardo Dawson, Chief Operating Officer at Alto said: “We’re constantly implementing customer feedback to improve our training and these recent improvements not only make it easier than ever to get to grips with Alto – but also enable managers to track the progress of their team. This will help ensure that they’re making the absolute most of Alto and its functionality.”
All Alto users can now auto-enrol in training – meaning they can start their training programme at a time that suits them – and all managers now have access to a section in Alto’s Learning Hub called ‘My Team’. Managers can use ‘My Team’ to easily enrol new starters or team members in training, see the training selected by their direct reports – and download reports on their team’s training progress.
Alto users will now also be automatically enrolled in a new ‘Alto Basics’ course where users can tailor their training across four key areas – Alto Foundations, Property Management, Accounts and System Administration and decide if they would prefer video courses or e-learning modules.
