Nurtur AI Voice launching a new feature that allows buyers to search an agent’s live property listings during a phone call.
The update means callers can ask natural, conversational questions about available homes – from simple requests such as a three-bedroom house in the area to more nuanced preferences like proximity to good schools or properties with a view – and receive instant, relevant responses based solely on the agent’s own stock.
The feature builds on growing adoption of AI call handling across the sector. Nurtur AI Voice has already handled more than 16,000 calls, with an average call time of one minute and 35 seconds.
The most common use cases include inbound enquiry handling, out-of-hours cover and instant lead qualification for buyers, sellers, landlords and mortgage enquiries.
PUSHING THE CONVERSATION
Crucially, the live listings functionality keeps enquiries focused on properties the agent can actually offer. The AI searches only the agency’s current instructions, describes suitable homes with key details such as size and features and can then move the conversation forward by collecting viewing preferences, passing details to a negotiator or transferring the call to a member of the team.
The launch comes as agents face increasing pressure to respond to enquiries outside traditional office hours, with around 35% of buyer enquiries now taking place in the evenings or at weekends.
By enabling live property searches within phone calls, agencies can capture demand at the moment of intent without relying on portals or missing calls.
PRACTICAL STEP FORWARD
Richard Combellack (main picture, inset), Chief Commercial Officer at Nurtur, says: “Live property listings within AI Voice is a practical step forward for estate agents.
“Buyers want quick, relevant information at the moment they enquire, and this allows agencies to respond immediately using their own stock, without missed calls or reliance on portals.
“It’s about improving coverage and accuracy while keeping negotiators focused on progressing real opportunities.”
“It’s about improving coverage and accuracy while keeping negotiators focused on progressing real opportunities.”
Nurtur stresses that the feature is designed to support, not replace, negotiators. Property data remains fully controlled by the agent, is not used to train AI models and is not published externally, ensuring agency websites remain the primary source of searchable listings.
Early usage data shows strong engagement, with callers spending meaningful time interacting with the system – a sign, Nurtur says, of growing confidence in AI-supported conversations when searching for a home.
